Frequently Asked Questions

Why are your prices so low? How can you afford to sell at these prices?
We make large purchases direct from the factory and deal in very high volume. We sell wholesale to the customer.


How can I order a trade show display?
The quickest ways to order trade show displays are via our web site. You can also place an order by calling our telephone number,(877) 358-5976 or through our contact page. It's our goal to help you get the display you need as soon as possible. We'll get back to you quickly if we're on the line with another customer. Please leave a message when calling.


When should I order a display?
We suggest that you order your trade show displays well in advance of your next trade show so that the display can be available for effective use at the appropriate time. Don't wait until the last minute! Please allow at least four days for production plus shipping time for graphic pop ups and banner stands and one to three weeks for counters and hybrid graphic display systems without rush charges. Call for exact lead times.


What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and PayPal which are great for expediting shipment.

How much is shipping?
Shipping depends on where you are located and how soon you need the product, whether it's one trade show booth or several trade show counters. We can ship anywhere in the world. Most of our business is done in North America where ground shipping is free on many products. In the case that you would like to expedite shipping on an item that qualifies for free shipping, you may do so and you will only incur the up-charge.


How are displays shipped?
We normally ship FedEx within the USA but can ship other ways including overnight once your display is ready for shipment.

Once you receive your trade show booth or display item, most can be shipped by package carriers including ground, overnight or checked as airplane baggage (additional fees may apply).

Many of our displays are in constant use traveling across the country every few days. Other clients purchase several displays so they can be stored at other locations or be readily distributed.


What is your lead-time?How long will it take to get my display shipped?
Lead times are variable from product to product but generally range from 4 days for pop-ups and banner stands, to 10 days on some of the larger exhibits.


Do you charge tax?
We only charge tax if we ship to an address inside California.


Does the shipping case have wheels?
Yes. One person should have no problem transporting our trade show displays.


What file formats do you accept for "output ready" graphics?
We accept Adobe Illustrator 8.0 or later, Adobe Photoshop 5.0 or later. Please click the graphics button in the main navigation bar for more detailed information. Files must be sent on disc or uploaded via FTP to our site. Small files can be sent via e-mail.


Why buy from dgdisplays.com?
Because we have a great selection of displays and other items such as trade show counters at super prices to help promote your product or service to a wide audience at trade show events. Plus we can provide large format graphics to compliment your display. Great Displays! Great Prices! We've been in business for many years and can furnish references upon request. Unlike many other online distributors, we proudly feature Abex pop up displays counters and hybrid graphic display systems which are Made in the USA to the highest standards and are backed by the best warranties in the business.


How do the fabric panels and mural graphics connect to the frame?
Both types of panels connect using a magnet-to-magnet connection.


How long does it take to set up? Is it easy?
Setting up one of our trade show exhibits usually takes about 15 minutes if it's your first time. After that it's usually 10 minutes. All of our products come with easy-to-read instructions.


How much do your exhibits weigh?
Our 10' unit only weighs 95 lbs. fully packed and can ship on any airline. Some airlines charge a $40-80 fee due to 50-70 lb. limits.


What other products do you offer besides pop-up displays?
Banner stands, portable panel systems, hybrid graphic display systems, portable counters, truss systems, custom modular exhibits, tabletops, and more.


What kind of warranty do you offer?
We offer a 5-day 100% money back guarantee on everything we sell. All of our frames have a 10 Year Warranty; panels have a 90-day warranty. The 5-day money back guarantee does not start until the day you receive your exhibit.


How long will my display last?
For many years, if handled properly. The graphics can be easily updated as your products and messages change.


What are the most important considerations in planning a trade show booth?
With so many companies competing for your potential client's attention at a trade show, it is important for your trade show booth to look attractive and draw attention, clearly showing WHO YOU ARE and WHAT YOU'RE SELLING. Often you have only a few seconds to grab a potential client's attention before they walk on past. Attractive displays and large format graphics help grab the prospects attention!


Which display is best for me, a floor model or table top?
Most people find floor displays the most effective, and they feel they get the most impact for the investment. The floor models usually create larger, more attractive, eye-catching displays than the tabletops. Additionally, you avoid the renting or search for tables to use. The 10' pop-up is probably the most popular display in the industry.


What is your return policy?
Many stock items such as fabric pop up systems may be returned unused within seven days if you are in any way dissatisfied with your order. Please request a Return Authorization before returning your item. A restocking fee of 10% may apply, and all returns must be sent to our warehouse freight prepaid with a Return Authorization number or it will not be accepted. Custom Orders, printed items or graphics may not be returned. If you purchased the wrong item, we will do our best to accommodate a return or exchange on resellable stock exhibit hardware.


Low Price Guarantee


What is the dgdisplays.com low price guarantee?
Find the identical item or package including all items and shipping costs within ten days of your purchase from dgdisplays.com and receive a refund for 110% of the difference.


The Details
The item must be the same item and must include the same components and/or accessories as in your dgdisplays.com purchase i.e. in the case of a Coyote pop up package: molded wheeled transit case, 2 LED lights, frame, hinged channel bars, 1200 DPI graphic panels, case wrap to convert case to table), etc.

Since we offer Free Shipping on many products site wide and include many items with our packages that others charge for, our competitor's price quote must include everything (Shipping, case wrap, etc.) that comes included in your DG price.

The item must be available (in stock) from a real online store, excluding auction sites, that we can reach to verify your price. The store must have been in business for at least twelve months prior to our calling for verification.

The item must be advertised at a lower price in new/unused condition (not refurbished/open box) and be available for immediate shipping.

To make a price adjustment claim: E-mail us or fax us your written quote from the other store. Upon verification of authenticity, we'll issue a refund for 110% of the difference.

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