Terms and Conditions

Prices: All prices shown on this website are subject to change without notice until you have received an order verification.

Terms: Payment by credit card is required at time of order. Checks and wire transfers are acceptable but your order will not be put into production until funds have cleared.

How to Send Orders:

We prefer orders be placed through the shopping cart. dgdisplays.com is not responsible for errors submitted on orders.

Shipping, FedEx:

Ground, FOB factory: Los Angeles, California is calculated at Fed Ex published rates. If you require expedited shipping, additional charges will apply. Your dgdisplays.com sales representative will be happy to provide a quote for expedited services. Some items include Free shipping such as complete banner stands and pop up systems with graphics.

Lead Times/Delivery:

All lead times are estimated. dgdisplays.com shall not be liable for any incidental or consequential damages or expenses caused by delays in manufacturing or delivery. We do not ship on third party accounts.

Shipping Weights: All shipping weights listed are approximate.

Returns: Damaged or defective merchandise may only be returned once an RMA is issued. All claims must be made within three days of the receipt of your order. Unprinted , stock merchandise may be subject to a 25% restocking charge. Printed merchandise and custom orders (non Quick ship colors and custom laminates may not be returned.

Cancellations:

All cancellations must be confirmed in writing and are subject to all costs incurred.

Artwork:

Please see our graphic guidelines for file set up and upload instructions. We are happy to help. Please call if you have questions.

Preferred Software: The preferred format is Adobe Illustrator. We also accept Adobe PhotoShop. All fonts must be outlined. Feel free to contact us if you would like to submit a file in another format.

Production Time: For Unprinted items, begins upon receipt of your order and payment in full. For printed items, begins upon receipt of your approval of e-proof or hard proof if ordered. Contact us for additional information and rush services that are available.

Returns & Claims: Claim for Returns must be made within 3 days of receipt of goods and be accompanied with a Return Merchandise Authorization Number (contact dgdisplays.com). At its sold discretion, dgdisplays.com shall have the right to give credit, repair or replace any product returned according to instructions given when RMA is assigned and confirmed to be defective. dgdisplays.com shall not be liable for any incidental or consequential damages or expenses

Art Charges: If the artwork requires revision, an alteration fee of $60.00 (v) per hour may be applied. You will be notified of any additional art charges before work proceeds. We will make every attempt to deliver on original in-hand dates.

Pre-production Proofs:

An e-proof is provided at no charge. Production lead times begin the day after we receive your sign off.

Should you require an actual color proof for our printed products, we will provide a matchprint proof to show accurate colors, size and position for a charge of $60.00 including overnight shipping. Please check the matchprint for accurate positioning of all elements, and submit written approval and/or revisions or approval in writing. Production will not begin until we receive your approval.

• When uploading your art please state the PO# in the file name along with your company name.

• Inkjet and laser prints, faxes, or files taken from web sites generally do not have sufficient resolution to be used as camera-ready art for offset printing. If this is all that is available to you, contact us and we may be able to recreate your artwork at a reasonable price.

• If you need to have images scanned, our flatbed scanners are usually adequate. If color reproduction is critical, however, we can have high-resolution scans done for you.

Sales tax: Sales tax will be charged for merchandise shipped to the state of Virginia.

Copyright/Trademark Notice:

The designs and trademarks herein are reproduced as examples of our printing quality and technology. They do not represent product endorsement by the owners of the artwork, design or trademarks.